Privacy Policy

Bakcom Networks (India) Private Limited (“Bakcom”, “we”, “us”, or “our”) is a licensed Internet Service Provider operating fibre and wireless broadband networks across South Delhi. This Privacy Policy sets out how we collect, process, and protect any information you provide when you visit this website, request a connection survey, subscribe to our broadband or leased-line services, or contact our support team.

We are committed to ensuring the privacy of our diplomatic, corporate, and private residential subscribers. Should we ask you to provide information by which you can be identified, you can be assured it will only be used in accordance with this statement.

We may update this policy from time to time. Please check this page periodically to remain informed of any changes.

1. Information We Collect

We may collect the following categories of information:

• Contact Details: Your name, residential or business address, email address, phone number, and employer or organisation name.
• Installation & Survey Data: Property type, floor/unit details, existing infrastructure (fibre, VDSL, cable), and right-of-way access information required to plan your connection.
• Subscription & Account Information: Selected plan, billing cycle, payment method (card/UPI/bank transfer), and invoice history.
• Network Usage Data: Aggregated bandwidth consumption statistics retained for network planning and fair-use policy enforcement. We do not inspect or log the content of your internet traffic.
• Device & Telemetry Data: Browser type, operating system, IP address, referral source, and page interaction timestamps collected when you visit our website.
• Customer Feedback: Information provided via satisfaction surveys, support tickets, or site-visit feedback forms.

2. Subscriber Data & Traffic Privacy

• No Deep Packet Inspection for Commercial Purposes: We do not inspect, read, copy, or monetise the content of subscriber internet traffic for any advertising or data-resale purpose.
• Regulatory Compliance: We comply with the Information Technology Act, 2000, applicable TRAI regulations, and lawful interception obligations as required by Indian telecommunications law.
• Credential Security: CPE (router/ONU) passwords and subscriber portal credentials are stored in encrypted form. Our support staff will never ask for your password over the phone or WhatsApp.

3. How We Use the Information

We use collected information to:

• Respond to connection enquiries and schedule optical/wireless feasibility surveys.
• Provision, activate, and manage your broadband, leased-line, or event-bandwidth connection.
• Process billing, issue invoices, and manage subscription renewals or plan upgrades.
• Deliver 24×7 helpdesk support, NOC alerts, and incident escalation.
• Maintain internal records and comply with regulatory reporting obligations under Indian telecommunications law.
• Analyse website traffic and improve our online content and service descriptions.
• Periodically send service updates, planned maintenance notices, or new service announcements to the email or WhatsApp number you registered with us.

4. Data Retention & Right to Erasure

We retain personal and commercial records only for as long as necessary to fulfill the purposes for which they were collected, or to comply with statutory accounting, legal, and regulatory obligations (typically 7 years for financial records under Indian law).

You may request erasure of your personal data from our CRM and marketing databases at any time. We will action such requests promptly unless a legal or regulatory exception requires us to continue processing your data.

5. How We Collect Information

We collect information through:

• Website enquiry and contact forms.
• WhatsApp, telephone, and in-person interactions initiated by you.
• Subscriber onboarding and KYC documentation submitted during account registration.
• Network equipment (CPE/ONU) diagnostic logs used exclusively for fault resolution.
• Browser log files and device identifiers collected during website visits.

6. Children's Privacy

We do not knowingly collect personal information from any person under the age of 18. Our services are designed for residential adults, corporate entities, diplomatic missions, and commercial establishments. If you believe a minor has submitted personal data to us, please contact us so we can arrange immediate deletion.

7. Security & Technical Safeguards

We are committed to ensuring that your information is secure. We have implemented suitable physical, electronic, and managerial controls to safeguard information we collect, including:

• TLS 1.3 encryption for all website form submissions and subscriber portal sessions.
• Role-based access control and multi-factor authentication on our billing and CRM systems.
• Physical access controls at our network operation centres and equipment rooms.

8. Cookies

Our website uses first-party analytics cookies (such as Google Analytics) to understand which pages are most useful to visitors. This data is used solely for statistical analysis and website improvement. Cookies do not give us access to your device or to information beyond what you choose to share.

You may accept or decline cookies through your browser settings at any time.

9. Links to Other Websites

Our website may contain links to third-party websites (e.g., payment gateways, vendor portals). Once you leave our site via such links, we are not responsible for the privacy practices of those external sites and encourage you to review their individual privacy policies.

10. Controlling Your Personal Information

• When completing forms on our website, you may opt out of promotional communications at any time.
• If you have previously agreed to receive marketing communications, you may withdraw consent by emailing care@bakcom.in or contacting our helpline.

We will never sell, distribute, or lease your personal or network-usage information to third parties for commercial purposes unless we have your explicit permission or are required by law to do so.

11. Contact Information & Policy Updates

We may update this Privacy Policy periodically. Changes take effect when posted on this page. For privacy enquiries, data management requests, or to exercise your right to erasure, please contact: